How r77 Protects Your Account and Information
We collect and manage your personal data to keep your account secure, process your JazzCash, Easypaisa, SadaPay and Raast deposits and withdrawals, and comply with local Pakistani regulations...
Our Privacy and Data Handling Posture
r77 operates under the laws applicable to our service delivery in supported Pakistani regions. We collect information you provide directly—such as your name, email, phone number, and identification documents—and information generated when you use our platform, including account activity, game history, and device details. We use this data to verify your identity, process payments through JazzCash, Easypaisa, SadaPay and Raast, prevent fraud,
resolve disputes, and improve our service. We do not sell your personal data to third parties. When we share data with payment processors, anti-fraud partners, or legal authorities, we do so only where necessary to fulfill our obligations or where local law permits. You have the right to access, correct, or request deletion of your personal information, subject to legal retention requirements.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
How We Keep Your Information Safe
Encryption Standards
All data transmitted between your device and r77 uses industry-standard SSL encryption. Your payment details, account credentials, and personal information are encrypted both in transit and at rest on our servers.
Payment Partner Vetting
We work only with established payment processors for JazzCash, Easypaisa, SadaPay and Raast. Each partner undergoes security audits and compliance checks before integration to protect your transaction data.
Identity Verification
We verify your identity during account creation using secure document uploads and cross-checks with local databases. This prevents fraud, protects your account, and ensures compliance with Pakistani financial regulations.
Access Controls
Only authorized r77 staff members can access your personal data, and only for specific purposes—processing payments, resolving disputes, or investigating suspicious activity. Access is logged and audited regularly.
Data Retention Limits
We keep your data only as long as needed to operate your account, process withdrawals, and meet legal obligations. Once retention periods expire, we securely delete or anonymize your information.
Incident Response
If we discover unauthorized access to your account or data, we notify you immediately and take steps to secure your information. We maintain incident response protocols and cyber-insurance coverage.
What This Policy Covers
| Your Account Data | Name, email, phone, date of birth, address, identification documents, banking details for JazzCash, Easypaisa, SadaPay and Raast transactions, and account balance. |
|---|---|
| Game and Betting Data | Bets placed, game outcomes, session duration, device type, IP address, game preferences, and your interaction history with live tables, slots, and sportsbook markets. |
| Payment Transaction Records | All deposits and withdrawals, including timestamps, amounts, payment method used, transaction status, and corresponding bank or wallet reconciliation details. |
| Device and Technical Data | Device type, operating system, browser type, IP address, login timestamps, geographic location at login, and cookie identifiers used to improve your session experience. |
| Communication Records | Emails, chat transcripts, support tickets, and feedback you send to r77, retained to handle your requests and improve our customer service quality. |
| What We Don't Collect | We do not ask for sensitive biometric data, health information, or financial details beyond what's needed to process deposits and withdrawals via your chosen payment rail. |
| Third-Party Data Sharing | We share data only with payment processors, fraud prevention partners, and government authorities where law requires. We never sell your data to marketers or brokers. |
Privacy Features Built Into Your Account
Two-Factor Authentication
Enable 2FA on your account to add an extra layer of security beyond your password, requiring a code from your phone before any login or withdrawal request is processed.
Session Timeout
r77 automatically logs you out after a period of inactivity to prevent unauthorized access if you step away from your device. You can adjust timeout settings in your preferences.
Withdrawal Whitelist
Set approved withdrawal addresses for JazzCash, Easypaisa, SadaPay and Raast so funds can only go to accounts you've explicitly authorized, blocking accidental or fraudulent transfers.
Login Alerts
Receive instant notifications whenever your account logs in from a new device or location. Review suspicious activity immediately and secure your account if you spot unfamiliar logins.
Data Download Request
Request a full copy of your personal data held by r77, including account history, transaction records, and activity logs, delivered securely to your email address.
Account Deletion
Permanently delete your r77 account and associated data after your balance is withdrawn, subject to legal record-keeping requirements. Contact support to initiate the deletion process.